Terms & Conditions

By visiting our website you accept and agree to the content of these Terms and Conditions. Our Terms and Conditions do not affect your statutory rights.

Your Rights

Empire Cycles Ltd is a UK based company and complies with UK consumer law including the Distance Selling Regulations. This means that shopping with Superstar Empire Cycles Ltd is safe.

Distance Selling Regulations give you the right to cancel an order and return any goods that may already have been dispatched, (see Returns) up to 7 days from receipt. Empire Cycles Ltd's returns policy allows a longer period, so when shopping with us you have 14 days from purchase to return any goods.

Custom built items such as custom frames or complete bicycles are not returnable as they are built to individual specifications and component parts cannot be returned to stock in an "as new and resalable condition". In the case of custom specified products statutory rights do not allow returns under the terms of the Distance Selling Regulations.

Delivery

When will my order be dispatched?

Our whole operation is designed to get your order out the door and on its way to you in the shortest possible time frame so you aren't left waiting.

Estimated Delivery times:

  • Spare parts Usually 1 week
  • Frames Usually 2-3 weeks
  • Full bikes usually 3-4 weeks

Delivery may take longer in the following instances:

  • Bikes take a little bit longer as we want to ensure they arrive with you in perfect condition, and so will take the time to inspect them before delivery
  • The availability of one of your order items may have changed from when you purchased if this is the case we'll email you to help you find an alternative
  • If it is a UK Bank Holiday period

Returns Policy

Empire Cycles Ltd conforms to the Distance Selling Regulations, which are designed to protect you when buying items by Mail Order. We offer a flexible returns policy and are happy to accept items back for a refund or exchange if they don't fit, you've ordered the wrong things, the items are damaged or faulty upon receipt or you simply don't like what you've ordered.

  • Goods must be returned within 30 days of receipt
  • Goods must be in original packaging.
  • Goods must not be fitted or used.

All goods purchased from Empire Cycles Ltd are coved by a full warranty. The duration of this warranty is at least 1 year but some manufacturers offer extended warranty. Generally speaking, warranties cover manufacturing faults and defects but do not cover damage caused by crashing, abuse, general wear and tear etc. If you feel that the product you have purchased from Empire Cycles has developed a fault then please contact us before returning goods so that we may help resolve the problem in the suitable manner.

Return address:
Empire Cycles Ltd
Unit 6, Dunscar Business Park
Egerton
Bolton
BL7 9PQ
UK

Postage Refund Guidelines

You can apply for a return postage refund in the following situations:

  • The item is faulty
  • The item is incorrect and doesn't match the order placed
  • The item is damaged on arrival

Postage refunds are not possible for returns without fault.

Postage for returns must be paid for by the customer initially, you can claim for a refund by request. You must evidence the postage cost on your returns to be eligible for a refund, royal mail postage stamps on the package will suffice or a receipt from a courier. We will refund up to a maximum of £15, please contact us if you are quoted more than this and we will recommend a delivery provider. We are not liable for any goods damaged or lost in transit. We recommend you use recorded delivery and gain proof of postage to cover you in case of loss.

Fair Wear and Tear

Empire Cycles high performance bicycles are designed to be fit for purpose for their intended use. This does not mean they are indestructible or require no maintenance during their warranty period, and items such as bearings are subject to natural wear and tear which will not be covered by warranty. Items which are abused, neglected or crashed are not eligible for warranty repair or replacement. Frequent causes of failures include pressure washing, harsh cleaners and poor installation which are easily noted on inspection and will not be covered by warranty.

We offer guidelines on the intended use for each product for the average rider (weight 85kg). Use outside of these guidelines may lead to rapid wear or failure of the product which will not be covered under our warranty. We recommend heavier or more aggressive riders select more durable items than their intended riding style.

Pricing

Prices include VAT (Value Added Tax) at the standard UK rate of 20%. VAT does not apply to orders that are to be shipped outside the E.U. or to Tax Free areas such as the Channel Islands. These areas will be priced and billed with VAT deducted automatically during the checkout process.

If you select a delivery country outside the E.U., prices will be displayed VAT free, for example, an item which costs 120.00 GBP will be shown and billed as 100.00 GBP when it is VAT free.

While we do our best to ensure prices are up to date and correct, errors may occur and in this case you will be contacted before your order is shipped. The contract of sale is formed once we accept your order offer and physically ship the items. Up until this point we may reject your order and return any payment made.

Depending on stock levels we reserve the right to change our prices and special offers. Published materials will be correct at the time of publishing, but new items and new batches of existing products may vary in price.

Payment

Empire Cycles Ltd accept most major credit and debit cards for online orders via Sagepay our secure card payment processor. Orders will be charged in full at the time of order, this will include the cost of any out of stock items. If there is a stock issue or other problem, you will be contacted and your subsequent request for a refund or alternative will be processed as soon as possible.

Superstar Components Ltd does not accept:

  • Postal Orders
  • Personal Cheques
  • Cash through the post

Due to varying Exchange Rates all payments made to Empire Cycles Ltd must be in UK Pounds (£) Sterling. Any costs involved if this is not adhered to will be billed before the goods are released.

Sagepay is simple, quick and secure methods for online payments. Empire Cycles Ltd do not deal with your credit card information and it is transferred using an SSL encryption through Sagepay's webserver.

Credit Card Security

We take online security extremely seriously and have taken several steps to ensure that your payment information is processed confidentially and accurately. All online card data is handled by 3rd party card processing companies and not Superstar Components Ltd.

Sagepay offers the use of secure servers where information is protected by Secure Sockets Layer (SSL), the industry standard encryption technology. SSL works with all major browsers. This encryption makes it virtually impossible for unauthorised parties to read any information that you send to our payment providers. When your order is processed your encrypted credit card number is removed from the web server.

It is impossible for someone to obtain your credit card number from Superstar Components Ltd so you can order with confidence!

Privacy Policy

Empire Cycles Ltd are committed to protecting your privacy. When you make an online order, we need to know your name, email address, credit card billing address, delivery address, and associated details. This allows us to process and fulfil your orders and to notify you about your order status. We will also require a telephone number in case we need to contact you, and for international orders this number may be given to our couriers in order to help with the delivery of your goods. You have trusted us by giving us these details and Empire Cycles Ltd promise not to use these details for any other reason other than processing your order or informing you about the products and services of Empire Cycles Ltd. We will not pass any of your details on to third parties for profit or otherwise.

What are cookies?

Cookies are plain text files containing small amounts of anonymous information that are created and stored on your computer, mobile or other device when you visit a website. They can be used for lots of different purposes, like saving shopping baskets, enabling smooth login, pre populating forms and remembering preferences.

Cookies are not harmful and cannot scan or retrieve your personal information.

Why do we use Cookies?

We use cookies to improve your site experience by making the website easier to use. Cookies provide us with information about how the website is being used so that we can make sure it is up to date and error free.

You can manage your cookies by adjusting your browser settings on your computer or mobile device. For more information about managing your cookies and cookies in general, you can visit www.allaboutcookies.org.

Please be aware if you choose to restrict or block cookies it may impact the functionality or performance of the website, or prevent you from using certain services.

Using www.empire-cycles.com means that you agree to our use of cookies.

Ordering

When placing an order you guarantee that all the information given to Empire Cycles Ltd is accurate and complete. You will receive an acknowledgement email confirming receipt of your order and an Order ID: this email will only be an acknowledgement and will not constitute acceptance of your order.

By placing an order, you make an offer to us to purchase the products you have selected. We may or may not accept your offer at our discretion. If we cannot accept your order we will contact you by email and shall refund any amount already transfered to us. We will always make every effort to supply you with the products listed in your order confirmation.

We cannot accept liability for any losses due to inaccurate information confirmed at the time of order.

Out of Stock Orders

There are times when items become temporarily 'Out Of Stock', if you order an 'Out Of Stock' product, we will send out the order to you as soon as the product becomes available again. If we cannot source the item we will contact you to inform you. Note by confirming your order in checkout you have authorised your card to be charged, if you wish to have a refund at any time you can contact us to request this.

Copyright and ownership of Information

Empire Cycles Ltd creates the majority of the pictures and descriptions for the website. This information is copyright of Empire Cycles Ltd and may not be used by any other party without express permission of Empire Cycles Ltd. The Empire Cycles Ltd website is provided for use only for viewing by an end user. Taking of any content or prices by automated processes, such as spidering, will be deemed as a breach of copyright and is expressly forbidden except where specifically agreed with Empire Cycles Ltd or where Empire Cycles Ltd had expressly requested the process.

All pictures, material, code, intellectual property and descriptions are the property of Empire Cycles Ltd. They may not be copied or used without the express permission of these parties.

Accuracy of Information

We put a lot of time and effort into describing and photographing the products we sell using manufacturer's websites, catalogues, our own photography studio and our own descriptions of the products. Although we aim that every picture and description is 100% accurate, mistakes do occur so let us know if you see or read something that isn't correct. If you have purchased something based on a picture or description on the website which turns out to be incorrect when you are inspecting your new goods, we will be happy to replace or refund the product if returned in an "as new and resalable condition" within the returns period.

Accuracy of colours and colour matching

Due to sourcing from many suppliers and material and manufacturing variations we cannot guarantee a colour match between any of our products. If you are not happy with the colour or finish of anything you can return it under your statutory rights. We cannot accept colour variation as a reason for rejection of custom assembled products.

Anodised aluminium colours will vary depending on several factors including batch, alloy, production process, surface finish and manufacturer. For example a handlebar made from drawn 7075 anodised using the same anodising code and process as a 3D forged stem made of 6061 alloy will produce a different colour and this is impossible to avoid.

Paint finish and colour cannot be matched to anodised colours as they are not like for like.

Changes

If we decide to change our Terms and Conditions, we will post changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

Site Usage

Empire Cycles Ltd disclaims damages of any kind, compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties implied or otherwise relating to use of this site.

Environmental Policy

Empire Cycles Ltd take environmental responsibility very seriously. All of our waste is pre-sorted to remove all recyclable materials before disposal to reduce our landfill. To reduce waste we package our deliveries in the minimum viable packaging required to get the product to you safely and the majority of our packaging is recyclable in most locations.

Our manufacturing department recycles all waste swarf through specialist recycling partners who feed it directly back to smelters who turn it back into usable metal. We aim to retrieve coolant and reduce waste to minimise our environmental impact. By moving portions of our manufacturing in house we save large amounts of shipping around the world reducing our CO2 output. Assembling wheels in the UK reduces the amount of containers shipped by 8 times compared with the industry norm.

By working with local companies we reduce the road miles our suppliers have to cover. Our bike boxes are manufactured just down the road from our warehouse, rather than the other end of the country.

We strive to constantly reduce our energy use, and we encourage our staff to ride to work which the majority do as we are all bikers!